5G paves the way for better mobile voice services

5G paves the way

The growth of global mobile broadband has influenced mobile voice services and has profoundly changed user experience. The developments have given rise to expansive penetration of AI and machine learning in communication services. The rolling out of 5G is enhancing connectivity which enables for increased consumer subscriptions through better quality network and services.

To adapt to the changing times, mobile operators are migrating to an all-IP ecosystem. The focus has shifted beyond the boundaries of Evolved Packet Core (EPC) frameworks to combine data and voice services on the same network. It therefore reduces the need to have voice on one network and data on another. Such implementation has enabled the creation of offerings such as Voice over WiFi (VoWi-Fi) and HD Voice services, which has optimized business and service provider applications.

A study by Juniper Research, has revealed that mobile network operator voice revenue will drop to $208 billion by 2024, which is due to the fact that users continue to prefer the perks of OTT services. It is estimated that OTT services will continue to climb to 408 Billion in 2024. Consumers use VoWi-Fi and OTT services to avoid Mobile Network Operator (MNO) roaming charges. As such, Juniper analysts encourage telecom service providers to invest more in AI enabled communication platforms to facilitate IP voice delivery.

Analysts also believe that the implementation of 5G will cultivate new revenue streams for network operators across the world by enabling use cases for VoLTE. This increases the ability to make more phone calls of better quality and faster connection. Calling is made more flexible as VoLTE will allow for people to make calls whenever they are connected to a secure internet source. 5G improvement on call quality and reliability will also enable apps to develop a better product for their consumers, boosting overall productivity levels. Developers can therefore leverage improved connectivity to ensure customers benefit from the progressive advancements in mobile voice services.

Who will benefit from VoLTE:

  • Consumers
  • Operators
  • Network Vendors
  • OEMs

It is not so much the case that conventional phone calls are losing their power in telecoms but rather its power is transforming and adapting to the developments of a growing, advancing network. The market has to utilize conventional capabilities to tap into new revenue streams based on the evolving technology. Remember that, a phone number constitutes the largest social network today. However, technology has enabled the diversification of mobile service applications – made more efficient by advancing wireless technology and short transport latency. This will shape the future of voice-related services. The challenge however, may present itself, if there is an insufficient unified system deployment strategy, which may lead to a compromise in the overall quality and user experience of consumers globally.