Stefan Rotsch

Stefan Rosch has many years’ expertise in the development and architecture of complex web applications. As a Solution Architect at AOE GmbH, he analyzes and designs software projects in the telecommunications sector and assists customers and development teams from conception to successful go live. He shares his experience in agile software development with great success in various talks at conferences and bar camps.

Success Factor Customer Experience: Customer Journey Analytics for Better Customer Satisfaction

Customer Experience

The customer’s needs must be the starting point for any digital offering – and at the latest since the beginning of the pandemic, this has become not just a “nice to have” but a true “must” for telecommunications providers. Precisely on a saturated market, where various providers’ offerings seem very similar, new customers can be […]