Batelco, the trading name for Bahrain Telecommunication Company BSC, has recently announced the release of same-day home delivery, doing its part in the fight against the pandemic. The Bahraini company wants to ensure the health and safety of its customers by bringing their services to their doorstep, further aiding necessary social distancing measures.
Batelco has introduced the service to allow their customers to ensure all their mobile and internet needs are being met from the safety and comfort of their homes. These services include prepaid refills, package upgrades, bill payments, and device deliveries. Additionally, there will be efforts by the company to help spread information and limit misinformation for the benefit of the Bahraini citizens through their networks, which include 3G and 4G services. Such measures have become commonplace among telcos as they use their access to deliver vital information quickly and extensively.
Batelco App and batelco.com, two of the company’s support channels, as well as WhatsApp Sales and LiveChat, will include quick links for convenient completion of transactions and will be taking orders for both services and devices. Using the same-day home delivery, orders placed before 11am will be delivered on the same day, whereas anything after that will be scheduled for the next day using the company’s own fleet of branded vehicles.
The company is taking precautionary measures with its home delivery service in accordance with the Ministry of Health guidelines. Limiting the number of deliveries in a given location, sanitization of products delivered, and proper cleaning by staff are all actions that go a long way to ensuring safety. Additionally, the company will be answering customers’ inquiries through their official 24/7 call center. A detailed animated video will be released soon on social media channels, to inform customers about the same-day home delivery service. According to a Batelco statement, “We care about our customers and this is our way of staying in touch with them by ensuring their needs are accommodated at this extraordinary time,”