Conversational AI & Customer Experience Summit Europe 2026
28th – 29th Oct, 2026
H4 Hotel München Messe, Munich, Germany
The 5th Annual Conversational AI & Customer Experience Summit Europe 2026 returns to Munich, Germany, at H4 Hotel München Messe, on 28–29 October 2026, bringing together the region’s most influential voices in Artificial Intelligence, Customer Experience (CX), Digital Transformation, and Enterprise Innovation.
As businesses across industries embrace AI-powered transformation, the summit serves as a premier platform for executives, innovators, and technology leaders to explore how Conversational AI, Agentic AI, Generative AI, Voice AI, and intelligent automation are redefining customer engagement and operational excellence. Through inspiring keynotes, interactive panel discussions, fireside chats, case studies, and networking opportunities, attendees will gain actionable insights from organizations that are leading AI adoption across Europe and beyond.
The event welcomes senior decision-makers from banking and financial services, insurance, telecommunications, retail, e-commerce, healthcare, travel, manufacturing, public sector, utilities, and technology, alongside AI solution providers and customer experience specialists. Participants will discover how organizations are leveraging AI to deliver personalized customer journeys, automate support operations, enhance employee productivity, improve business outcomes, and build trusted, future-ready digital experiences.
Key discussion themes include:
- Conversational AI and Enterprise Transformation
- Agentic AI and Autonomous Customer Experiences
- Generative AI for Customer Engagement
- Voice AI and Intelligent Virtual Assistants
- AI-Powered Contact Centers
- Omnichannel Customer Experience Strategies
- Responsible AI, Governance, and Trust
- Hyper-Personalization Through AI
- AI in Banking, Insurance, Retail, Healthcare, Telecommunications, and the Public Sector
- Automation, Analytics, and the Future of Customer Service
More than just a conference, the summit is a hub for collaboration, knowledge sharing, and business development. Attendees will have the opportunity to connect with C-level executives, AI practitioners, technology innovators, investors, and solution providers through dedicated networking sessions, exhibition showcases, and strategic business meetings.
Whether you are beginning your AI transformation journey or looking to scale enterprise-wide AI initiatives, the Conversational AI & Customer Experience Summit Europe 2026 offers the insights, partnerships, and practical strategies needed to stay ahead in an increasingly AI-driven world.
Join us in Munich this October and be part of the conversations shaping the future of customer experience and conversational intelligence.
