Gamma Continues Drive for Enterprise Growth Across Europe, By Expanding Contact Centre Transformation Capabilities with Acquisition of Brightcloud Group
London, 25th July 2024 – Gamma Communications plc (“Gamma”), a leading provider of technology-based communication services across Europe, announces the expansion of its contact centre and customer experience (“CX”) expertise and capabilities with the acquisition of BrightCloud Group Ltd (“BrightCloud”), a privately owned company.
BrightCloud is Cisco’s leading European Enterprise partner for CCaaS and is renowned for its expertise in CX transformation. The acquisition is a further accelerator in Gamma’s key objective to become a leading managed service provider for enterprises across Europe looking to transform their communications estates. The acquisition also further deepens Gamma’s strategic partnership with Cisco.
Gamma already provides CCaaS solutions, support and services to businesses and the acquisition aims to expand its expertise and capitalise on the CX transformation growth opportunity, specifically across the European Enterprise and Public Sector markets.
Gamma has been working with large enterprises and public sector organisations for over 15 years, offering a range of UCaaS and CCaaS solutions and managed networking. BrightCloud manages a large estate of Cisco Contact Centre installations and Webex CCaaS solutions, bringing with it considerable experience in implementations, support and expert services, along with an impressive client list.
Andrew Belshaw, CEO at Gamma commented: We are delighted to welcome BrightCloud and the team to the Gamma group. BrightCloud has a strong reputation in the Cisco ecosystem and in-depth expertise in supporting CCaaS implementations and CX transformations and, together, we can provide our current and future customers with the best in industry solutions for leading CX and CCaaS delivery.
Gregor Campbell, Director of CX Practice, BrightCloud commented: We’re excited to become part of Gamma for many reasons: the culture, the ambitious growth plans, and strong leadership that align well with our company ethos. Importantly for our customers, knowing we are being acquired by an organisation that puts relationships first, means we know our customers will continue to get the specialist care and attention they have been used to but now with greater resources.
About Gamma:
Gamma Communications plc is a leading provider of technology-based communication services across Europe. Gamma is admitted to trading on AIM and employs approximately 1,800 people. Offering a range of Unified Communications, mobile, security and connectivity services, Gamma provides robust and secure end-to-end business communication solutions, enabling organisations to communicate, collaborate and offer a better customer experience.
Gamma’s vision is for a better-connected world in which it can work smarter for the benefit of business, people, and the planet. Its primary market is the UK, where it delivers network-based services to SME, Public Sector, and Enterprise markets through its extensive network of trusted channel partners and direct sales and support capabilities. Expanding its presence in Europe, Gamma is continuing to grow its group of businesses focused on digital transformation by delivering services to customers via a network of channel partners in Germany, Spain, and the Benelux region.
For more information about Gamma and its comprehensive range of products and services, please visit www.gammagroup.co.
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