Orange – Transforming the online banking experience

Online banking experience

After launching its own bank in France, Orange has now moved south, opening its financial services and multiservice strategy in Spain.

Orange bank is a pioneering 100% mobile-based banking option for the Spanish population. Consumers will be able to open an account with a local IBAN with no registration fee. Anyone who opens a savings account will also take advantage of 1% interest on deposits of up to 20,000 Euros; the highest rate in Spain today.

Customers who bank with Orange will be able to access their banking services at any time of day on their mobile. An app with a native interface ensures one of the best experiences on the market. Customers can carry out daily banking operations like checking their expenses, paying with Apple Pay, transferring money and much more. There is an in-app chat function that allows customers to easily interact with agents for help and assistance at the very click of a button.

To ensure that compliance is adhered to, like all banking requirements, customers can access these services safely and securely by using the biometric feature on their smartphone. This eliminates the need to remember long passwords.

One of the most innovative features on the app, is the group management function which allows the sharing and transfer of monies and expenses among several people. Customers will be able to pay or manage subscriptions shared with multiple people, such as an electricity bill or Netflix subscription.

The services from Orange bank for customers in Spain: – Cheque account, without commission and without commitment – MasterCard debit card usable at all ATMs and shops worldwide. This enables customers to withdraw money up to three times a month with no cost incurred to the user at any ATM in the euro zone – Savings account, with immediate availability and a return of 1% TIN on deposits of up to 20,000 euros. The subsequent interest would be paid monthly – Group finance, to share group expenses easily and quickly – In addition, Orange customers will have access to the best credit offers on the market. Orange Bank will make available to its customers up to 10,000 euros, subject to a prior evaluation of individual credit ratings, which customers will be able to access with no requirement for any further verification.

As Narciso Perales, General Director of Orange Bank in Spain explains:

“Banking is accelerating towards an online model, concentrated around access via mobiles, and Orange wants to play a leading role by providing a competitive, simple and accessible offer at any time and place. One of our differentiating values lies precisely in being a bank that does not come from the traditional banking space. Our hallmark as a leading telco enables us to be the most suited to design a mobile banking service for today’s highly mobile population.”

Paul de Leusse, CEO, Orange Bank, also commented: “Orange Bank, now strongly established in France with 500,000 customers after two years’ of existence, is proud to expand its footprint with its Spanish branch. I congratulate the multidisciplinary teams of professionals across France and Spain who worked in a truly agile mode to deliver this new and unique offer in Spain, one of the Group’s largest European markets. Banking and financial services is a key strand of the Group’s multiservice strategy and reinforces Orange’s commitment to deliver services designed to enrich our customers’ lives.”