Businesses have more tools than ever before, connecting their work-force and processes to a smart and efficient system that produces better results and increased levels of productivity. Although tools are available, are companies utilizing the right ones to ensure seamless flow and fewer disruptions?
Telecommunications has provided a multitude of channels for businesses to stay connected and on top of their game, but with the overwhelming number of service providers, packages and persistent customer-service reps, it can be a challenge to know the best options most suitable for the requirements of your business. Inside telecom shares the most common, telecom-related challenges disrupting businesses today.
Synchronized system for basic operations
Some of the most frustrating challenges companies face, comes from the disruption of basic operations. Such operations may include holding meetings, sharing documents with remote employees etc., and although mundane, if done well, can be the glue keeping the business together. The seamless flow of such operations will strengthen the image of the company and allow for greater focus on work and for optimizing management of data. Implementing the necessary interactive tools will help your team organize online meetings, video-conference calls and online trainings (when necessary) – for enhanced team collaboration and integration.
Increased data and security concerns
In the past, businesses would spend an exorbitant amount of time and money sending team members abroad to meet with clients and business partners. Meetings were mostly conducted in person or over the telephone. International rates per-minute, would mean that a special budget would be allocated solely for the purpose of overseas business obligations. Today, technology has relieved us of the huge financial burden that once came with travel, international calls and roaming rates. But just because costs are down, does not mean the alternative is problem-free. The internet has indeed transformed the landscape and has made conducting business abroad far more affordable and accessible. Businesses are adapting technology to meet the needs of their communication style. But, with the abundant data sharing, network access and security, more time and money must be spent on ensuring good network security.
Implementing a new telecoms solution as your business grows
Does your current telecom carrier cover your new area? If they do, what will billings for your extended services and expansion plans be? If your jumping across state, can you manage two or more carriers and still receive stable services that consistently connect devices without the fear of additional security issues? This requires careful planning to ensure the same suite of telecom functionality regardless of how quickly your business grows. Telecom providers must continually increase and improve their network’s capabilities to handle more traffic in developed and emerging markets. Know your telecom provider.
Delays caused by poor customer service
Poor customer service delays present somewhat of a challenge to most businesses. Much time can be spent on the phone trying to resolve a technical issue that may arise from your system, and which can cause major disruption to your productivity levels. Reports show, that many businesses are subjected to long customer service waiting times and are left more infuriated when the long wait leads to an automated or robo-generated service that cannot assist with the problem you are experiencing. The most common problem seems to be about invoice and billing issues which, exacerbates the already, negative perception of customer service helplines.