No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal […]
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British lawmakers grilled Facebook on Thursday over how it handles online safety as European countries move to rein in the power of social media companies. Facebook’s head of safety said the tech giant supports regulation and has no business interest in providing people with an “unsafe experience.” Representatives from Google, Twitter and TikTok also answered […]
Growth in Microsoft’s cloud computing business helped push its profit up 24% in the July-September quarter over the same time last year. The Redmond, Washington-based tech company on Tuesday reported quarterly profit of $17.2 billion, or $2.27 per share, beating Wall Street expectations of $2.08 per share. Microsoft profits have soared throughout the pandemic thanks […]
Facebook the company is losing control of Facebook the product — not to mention the last shreds of its carefully crafted, decade-old image as a benevolent company just wanting to connect the world. Thousands of pages of internal documents provided to Congress by a former employee depict an internally conflicted company where data on the […]
In an endless fight to counterattack ransomware threats, the United Kingdom has shown intentions of developing a cyber command team to “hunt” and infiltrate cybercriminal groups, according to high-level government officials. The director of Britain’s signals intelligence agency (GCHQ), Jeremy Fleming, elaborated on the country’s plans at this year’s US Cipher Brief threat conference on […]
Microsoft said Monday the same Russia-backed hackers responsible for the 2020 SolarWinds breach continue to attack the global technology supply chain and have been relentlessly targeting cloud service companies and others since summer. The group, which Microsoft calls Nobelium, has employed a new strategy to piggyback on the direct access that cloud service resellers have […]
U.S. Big Tech legion seems to be torn between two economic powerhouses. In a battle for dominion between the East and the West, Big Tech companies are forfeiting from the Chinese market to prevent getting caught in the conflict, except for Apple, according to the BBC. Last week, Microsoft announced news of shutting down its professional […]
Etisalat and Microsoft join forces to unleash its latest 5G enterprise by emerging Azure Multi-access Edge Compute, a power move to highlight the giant’s partnership with Emirate’s telco. In a press release, Etisalat revealed that its recent collaboration with the Big Tech titan’s digital crime unit (DCU) will empower digital security in the Middle East […]
Cybercrime group REvil was infiltrated by U.S. governmental agencies and obliged to go dark after cybercrime operation attacking from supernational fronts, reported by Reuters. Speculations circulating the group’s recent absence following Recorded Future security specialist Dimitry Smilyanets went to Twitter to reveal various messages from the account of a famous REvil operator, ‘0_neday.’ The messages displayed […]
According to analysis by Digital Commerce 360, 81 percent of buyers used digital channels to make telecom-related purchases during COVID-19, and 36 percent plan to use digital channels more in 2021. However, the rise of digitalisation presents telecommunications with both opportunities and challenges. Telecommunications is an industry battling constant change. A lack of connectivity in […]