Amazon Unveils New Tech for Faster Deliveries and Seamless Shopping
On Wednesday, October 10, 2024, Amazon announced the introduction of new AI delivery systems and shopping features, aiming to enhance package delivery speed and improve customer buying experiences starting next year.
The new system, which will be installed in 1,000 delivery trucks next year by Amazon, contains cameras and LED projectors fixed on the ceiling of the truck.
They scan labels on packages and project a green spotlight onto the correct package for each customer stop, thereby saving drivers from having to waste time reading labels.
New AI Delivery Technology
When we speed up deliveries, customers shop more, said Doug Herrington, chief executive of Amazon worldwide stores.
The AI delivery technology will be added to the firm’s electric trucks, provided by Rivian, as part of Amazon’s commitment to green and efficient delivery. Amazon is the largest shareholder in Rivian and has pledged to take delivery of 100,000 electric delivery vans by 2030.
It’s similar to the warehouse technology of Amazon that uses lights to help workers pick items. Saving mere seconds per delivery allows drivers to reach more customers in one shift with increased productivity.
AI-Enhanced Shopping
In addition to the AI delivery enhancements, Amazon introduces new AI-powered software to enable customers to make faster and smarter purchasing decisions.
That AI tour guide could provide extensive information about a product, such as comparing different types of and making recommendations for the product, saving customers time in researching products. It is in line with an earlier-introduced AI-powered search feature known as Rufus, which delivers extended answers to customer queries on the Amazon website.
In another attempt to keep the shoppers loyal, Amazon announced plans to integrate small warehouses with Whole Foods stores.
In this way, customers will be able to purchase items not available at Whole Foods, such as Pepsi, and have it delivered during checkout. The first of these combined stores will launch in Plymouth Meeting, Pennsylvania, next year.
By including these AI delivery innovations, Amazon seeks to make both its delivery services and customer shopping experience smooth and, therefore, more efficient and satisfying compared to other players in the fast-changing e-commerce market.
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