Singtel launches Unified Communications Direct Connect for Microsoft Teams

Singapore operator Singtel has launched the Unified Communications (UC) Direct Connect service for Microsoft Teams. Business customers can now use Microsoft Teams as a key mode of communication by integrating their business contact to their Microsoft Teams.

Its functionality integrates with the recently launched Operator Connect for Microsoft Teams.

“We are honored to the first operator based in Singapore to offer the Unified Communications Direct Connect service for businesses,” Mr Lim Seng Kong, Managing Director, Singtel Enterprise Business at Group Enterprise said.

Our collaboration with Microsoft gives us a unique opportunity to help businesses in their digitalisation journeys, he noted, by providing an innovative, all-in-one solution and platform that can support the hybrid work arrangement of today, allowing businesses to continue to operate and stay connected with the employees, customers and partners no matter where they are.

Singtel, one of the largest telecom operators in Singapor, is continuously building up its suite of offerings, working with various partners like Microsoft, to be a one-stop solution provider for businesses.

The recent addition of UC Direct Connect builds on the current solutions of Microsoft 365, Singtel Cloud Connect in conjunction with Microsoft Azure Peering Services as well as Azure Stack Hub on Singtel’s multi-access edge compute (MEC) offerings.

UC Direct Connect will offer an enhanced customer experience, where businesses can manage account usage and number allocation on a single platform as well as get analytics and reporting functions via the same Teams Admin Centre.

The UC Direct Connect service leverages the existing Singtel Cloud Connect to provide high availability service with optimal routing that ensures consistent good call quality.

According to Statista, Singapore Telecommunications (Singtel) Limited generated about 29 percent of revenues from its mobile service segment, in financial year 2020.  

The company has 4.1 million subscribers and through subsidiaries, has a combined mobile subscriber base of 640 million customers at the end of financial year 2017. The company was known as Telecommunications Equipment until 1995.