The telecommunications industry is, unfortunately, not famed for offering a positive customer experience (CX). And the situation worsens when you look specifically at the digital CX. Why is the sector at the heart of technological development challenged by the digital future? Here, Hamish White, CEO of telecoms software provider Mobilise, explains how telcos can differentiate themselves and […]
Expert Insight
Improving customer experience, developing sensible new products, and increasing customer loyalty – these are the important goals for telecommunication providers, and they have one thing in common: Essential prerequisites for achieving them are data and data analysis. Data forms the basis for a better understanding of customers, their behavior, and their current and future needs. […]
The Impact of the eSIM-only iPhone on the Telecoms Industry - It’s Happening, We’re Shifting to eSIM
While they aren’t the first to do so, Apple’s eSIM-only iPhone announcement is certainly the most significant to date. And as a historical trendsetter among telecoms original equipment manufacturers (OEM), this decision will undoubtedly spark a seismic shift in how service providers (SPs) onboard customers. So how will the Esam shift impact the market? Here, […]
Automation, Analytics and AI For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will pave the way for any telco looking to futureproof its operations. But how can SPs make sure their investment is worthwhile? […]
BT is one of the UK’s biggest telecommunications and network providers. It has operations in 180 countries worldwide, and its applications and services are used by millions of customers every day. At the heart of delivering those applications is BT’s technical engineering team, made up of over 1000 people. They’re tasked with servicing 20 million […]
The development of fifth generation (5G) networks sparked anticipation across the globe. But, with rollout slower than initially forecast, whether-or-not 5G is all service providers hoped it would be is being thrown into question. Is 5G a worthwhile investment? Here, Hamish White, CEO of telecom solution provider Mobilise discusses, is 5G really worth it? Compared […]
Flexibility will be Key to Keeping your Next Cohort of Colleagues Happy Watch out — Gen Z is about to take over the office. Born between 1997 and 2012, the new generation of employees is entering the workforce. And they’re causing quite a stir. Favouring a better work-life balance over typical priorities, like salary, businesses […]
The Missing Link in Industry 4.0’s Connectivity Chain Industry 4.0 has been well and truly explosive for the last decade, and its growth doesn’t seem to be stopping. The Global System for Mobile Communication Association (GSMA) predicts that, by 2025, there will be more than 25 billion Internet of Things (IoT) connections globally. While IoT […]