Telkom Kenya launches TKash app to improve customer experience

Telkom, a South African wireline and wireless telecommunications provider, announced that Telkom Kenya launched an app for its mobile money product, T-Kash.

The aim of this app is to enable its customers to access a wider service offering on its digital financial services platform.

Customers currently access T-Kash via USSD code *160# or from their SIM Toolkit. The App can be downloaded from the Google PlayStore, the Huawei AppStore and the Apple Store.

The operator that is active in more than 38 countries across the African continent issued a press release saying that T-Kash App is an easy-to-use application that will enable its customers to access a wider service offering on its digital financial services platform.

The T-Kash App is a strategic addition through which Telkom customers will access it.

On his part, Telkom’s Chief Strategy and Business Development Officer, Julius Cheptiony said: “The launch of the T-Kash App is the culmination of extensive research on evolving customer trends, anchored on the need for simplicity, security, availability, and diversified service offering. The result is an easy-to-navigate platform that seeks to simplify a customer’s experience with respect to mobile financial services.”

Julius Cheptiony Telkom’s Chief Strategy and Business Development Officer said, “the launch of the T-Kash App is the culmination of extensive research on evolving customer trends, anchored on the need for simplicity, security, availability and a diversified service offering. The result is an easy-to-navigate platform that seeks to simplify a customer’s experience with respect to mobile financial services.”

He added: “Guided by the research data that we have collected during the development phase of this App and the feedback we shall continue to receive from our customers, we will be unveiling more service options in the coming months,”

In addition, the App will allow customers to send money to a mobile wallet within the Telkom network, to a Safaricom PLC MPESA wallet and soon to an Airtel Kenya Airtel Money wallet, or to a bank account. This process is achieved to buy airtime and data bundles for their own Telkom line or for another Telkom customer, pay bills, as well as make withdrawals and deposits at a T-Kash agent.

Improvements have been made by Telkom Kenya on its mobile money platform T-Kash since its launch in 2018. Last November, it integrated T-Kash as a payment option of Kenya’s government digital services platform, eCitizen, which enabled T-Kash customers to pay for both National and County government services on the platform.