Tuesday, December 6, 2022
Published 3 Years Ago on Friday, Mar 27 2020 By Inside Telecom Staff
Operators are ramping up offers that are
intended to help their customers get through the current coronavirus pandemic.
We know that the networks are overloaded through increased data but this
industry is actually managing quite well with this. One other thing we need to
see is whether services are financially possible for those people that require
them the most.
It is important to try to bridge the digital
divide now, more than ever, as huge numbers of people in so-called ‘advanced’
countries can’t afford the right devices, gadgets, access to broadband and
mobile broadband that is necessary for them to order necessary food items online.
Having broadband in your home this year, could be the difference between surviving
the storm of the pandemic, or not.
When the time comes that we emerge from this
outbreak, it will be interesting to see if closing the digital divide becomes
more of a priority – if in case we are faced with another outbreak in the
future. Will this be at the top of countries’ ‘to-do lists?’
Networks are now advertising tariff breaks and are attempting to get close to their customers. Vodafone has declared measures that are created to provide assistance in the crisis. Their customers now have access to all NHS UK websites at no cost, and it will not affect their data allowances. They also have an Emergency Homeworker Tariff which is designed to help business customers get their employees working from home without problems, and costs only £15 per month. Suppliers for small business will be paid every 15 days – rather than the standard one month.
Global telecoms company EE (Everything
Everywhere) is also applying the same ‘no charges to access NHS UK’ sites and
all calls to the 111 will continue to be free of charge. Aside from this
however, EE simply promises the continued flow of information.
There is certainly more that can be done and
what is very obvious is the lack of innovation in terms of services being
offered. When thinking of the grocery problem, could it be possible to link
supermarkets, freelance delivery operators/uber drivers and vulnerable mobile
subscribers, in a way that would benefit them the most?
In comparison to the efforts of
both Vodafone and EE, American operator AT&T, is suspending the termination of wireless, home phone or broadband service when customers can’t pay their bills because of the
pandemic. The company is also waiving related late fees. Like their rival
Comcast, AT&T is providing free access to its public WiFi hot spots. In addition
to this, the company said its consumer home internet wireline customers
and fixed wireless internet customers would receive unlimited data.
A new application call ‘My Social Housing’
that’s aim is to mitigate homelessness, assist those who are searching for
social housing, and decrease the number of homes that are currently sitting
The application was originally created by
parent company Bridge Housing Solutions. It functions
from a system that is designed to search over 1500 websites to try to
identify affordable, safe, and well-maintained housing solutions, which could
be used to rehome those who require it, and also help local community services
to move people into homes from temporary accommodation.
The application indicates
that the current social housing situation in the United Kingdom is highly
inefficient and also states that it is very hard to find any suitable housing
options as seekers are continuously blasted with multiple adverts when using online
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