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Think CX Is Dead? Here’s Why You’re Wrong

CX Isn’t a Direct Revenue Generator, but It’s Still Key to Success In Forrester’s latest report on the future of the European market, there’s a concerning prediction. In 2023, the analyst firm estimates that one in five customer experience (CX) programmes will disappear if they aren’t able to prove their return on investment (ROI). At […]

The iPhone 15’s Bold Leap

The impact of eSIM-only on mobile operators — risks, opportunities and disintermediation dilemmas Following the launch of the iPhone 14 as eSIM-only in the US, Apple continues to embrace eSIM technology. Recent reports indicate that the iPhone 15 will also be eSIM-only, this time in Europe. This move will further reinforce the company’s commitment to leading the charge in consumer eSIM […]

Intel to Work with Arm on Chip Manufacturing Compatibility

Intel Corp on Wednesday said its chip contract manufacturing division will work with U.K.-based chip designer Arm Ltd to ensure that mobile phone chips and other products that use Arm’s technology can be made in Intel’s factories. Once the biggest name in chips known as central processing units (CPUs), Intel has seen long seen its […]

Blockchain for a Greener Tomorrow: How Trust and Transparency are Fueling Sustainable Behavior? 

Blockchain technology is being used to promote sustainability and transparency across various industries. One area where it is making a significant impact is supply chain management.   ____________________   Blockchain is not just a technological marvel, but also a catalyst for positive change. As the world grapples with urgent environmental challenges, blockchain is emerging as a formidable […]

The Understated Theme of MWC

Mobilise debriefs on the telecoms calendar’s biggest event of the year The general consensus following this year’s Mobile World Congress (MWC) is in-person events are back. Finally returning to post-pandemic numbers of attendees and exhibitors, 2023 saw a fully-fledged MWC. With so much going on it was impossible for visitors to catch sight of everything, […]

Car Services Groups Warn of Unfair Competition as EU Data Plan Stalls

 (This March 31 story has been corrected to say Laurianne Krid is director general of FIA Region I, part of the Federation Internationale de l’Automobile (FIA), and not director general of the Federation Internationale de l’Automobile, in paragraph 8) Car services groups on Friday warned a stalled EU proposal to ensure fair access to valuable […]

The World This Week: From Proposed Tech Ban to Bank Collapse

In our “The World this Week” piece, global events include the proposed U.S. bill to ban foreign tech, Nvidia and AMD grappling with the latest U.S. curbs on China’s Inspur, the U.S. and EU in talks on clean technology trade deal, and the collapse of Silicon Valley Bank causing concern among tech executives and investors. […]

The Top Ten Assistive Technologies in our World

The world is moving towards inclusivity, be it including historically marginalized groups or adapting the world to the needs of people with health conditions or impairments. Humanity has tried to make the world accessible since the dawn of technology, starting in the early 1800s with the development of Braille, a universal reading and writing system […]