With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
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BuzzFeed is buying HuffPost from Verizon as part of a bigger deal that has the wireless giant investing in the digital-media company. BuzzFeed and Verizon did not disclose terms of the deal. Verizon will be a minority shareholder in BuzzFeed and the two companies will partner on content and ads. A downturn in advertising due […]
Trump’s administration sanctions on Huawei has put the company under challenges. The United Kingdom, Canada, France, Germany, Australia, Japan among others decided to stop working with the Chinese telecom giant. However, Huawei has shown greater optimism after Joe Biden wins US presidential election. “When there is a change in government, there is always the opportunity to […]
Currently it’s hard for anyone to read tech news, attend webinars, or surf the Internet without the slightest mention of the Internet of Things (IoT) in the mix. Set to become one of the most disruptive technologies since Vinton Cerf and Bob Kahn’s invention of the World Wide Web, IoT holds so much promise across […]
This year has been a rollercoaster ride for industries far and wide, the most notable being the impact of the Covid-19 pandemic on economies, governments, and companies alike. For many, financial numbers and results dipped, projects were cancelled, and investments stopped dead in their tracks as the world’s population took refuge in their homes. While […]
One of the few benefits of the pandemic is that it has accelerated our progress towards the future. Think telemedicine, virtual work, on-demand delivery – all of which were catapulted into development and even implementation due to the pandemic. Covid-19 has certainly impacted several technologies, more specifically, SaaS executives around the world are asking themselves […]
Apple will cut its app store commissions in half for most developers beginning next year amid an intensifying debate about whether the iPhone maker has been using the fees to unfairly fatten its profits and stifle rivals competing against its own music, video, and other subscription services. The concession announced Wednesday will lower Apple’s commissions […]
Telia Carrier announced today that it has added another new diverse and latency-optimized DWDM route in the U.S., between Chicago and Denver via Des Moines, IA and Omaha, NE. The expansion is part of the company’s ongoing organic buildout of its North American network and commitment to provide customers both direct and diverse route options. […]
As more countries commence their respective 5G rollouts, businesses and customers alike are at the edge of their seats as they wait to get their hands on the latest devices that enable advanced 5G-powered services. While 5G’s long reach will touch almost every industry far and wide, the biggest beneficiary from it will be edge […]
As the Covid-19 pandemic wreaked havoc on businesses, countries, and global economies alike, bringing projects, funding, conferences, and travel to a screeching halt, the tech industry prospered and skyrocketed upwards. Digitization filled the air with everything from education, grocery shopping to remote working from home. The financial services industry, although under extreme pressure to meet […]