Search results for "AI model "

Think CX Is Dead? Here’s Why You’re Wrong

CX Isn’t a Direct Revenue Generator, but It’s Still Key to Success In Forrester’s latest report on the future of the European market, there’s a concerning prediction. In 2023, the analyst firm estimates that one in five customer experience (CX) programmes will disappear if they aren’t able to prove their return on investment (ROI). At […]

What Can TikTok Offer to Societies? Beyond What Meets the Eye

We all know it. By now, it has become one of the leading mainstream platforms, bringing to the social media scene a new feature and a new form of entertainment, reels. It is TikTok, the short-form video entertainment platform that in no time usurped one of the internet’s leading social media kings, Instagram. Used by […]

Let’s Get Digital: Enriching the Telco Customer Experience in the Digital Age

The telecommunications industry is, unfortunately, not famed for offering a positive customer experience (CX). And the situation worsens when you look specifically at the digital CX. Why is the sector at the heart of technological development challenged by the digital future? Here, Hamish White, CEO of telecoms software provider Mobilise, explains how telcos can differentiate themselves and […]