Onboarding is one of the most important phases of a telco’s customer journey. It’s the first experience that a customer has with their service provider, and as we all know, first impressions count. Despite this, it’s also one of the key areas where mistakes are made when a telco decides to go digital. Digitalisation is […]
Telecoms
ISPs have a data problem. Every day, more and more devices are being connected to home networks – connected Smart Homes are expected to be a $99-billion industry this year. Each device adds to the burden placed on the home’s WiFi router. And these devices are seeing a lot of use. COVID-19 sped up the […]
The Federal Communications Commission voted on Monday to approve Verizon’s $6 billion bid for prepaid mobile company Tracfone, which it announced back in September, pending the regulatory approval that finally came this week. “After rigorous review, the Commission found that the transaction, as modified by Verizon’s enforceable commitments, will make Verizon and Tracfone stronger providers […]
Swedish telecom equipment maker Ericsson is buying U.S. cloud communications company Vonage in a $6.2 billion deal that will help it expand wireless services for business customers. The acquisition would also give it access to software developers who can build new applications to take advantage of features built into new fifth generation high speed wireless […]
Zain Group, accomplished growth in its first three quarters, reaching a 5 percent rise to $450 million, according to the operator’s earnings report. The company highlighted that the noted augmentation in its consolidated net income was essentially derived from the company’s remarkable revenue performance of most of its operations, excluding Zain Iraq, which endured a […]
Thousands of Britain’s iconic red phone boxes will be protected from removal under new rules, the U.K.’s telecommunications regulator said Tuesday. The public payphone boxes may look like obsolete relics in an age of ubiquitous smartphones, but regulator Ofcom said they can still be a “lifeline” for people in need. The regulator is proposing rules […]
The silos between messaging and voice are disappearing and that is creating demand for service providers that understand what it takes to be successful in both segments. Enterprises need to choose a set of solutions that can serve their needs no matter what communications application they’re using. The increased demand for unified communications has created […]
UAE-based telco, Etisalat, revealed its 2021, third quarter (Q3) financial report, unveiling a 2 percent rise in a fiscal year ending on September 30, reaching $3.62 billion. The group’s consolidated net profit rose to $653.38 million, imprinting a 1 percent increase in a fiscal year, with consolidated revenues reaching $3.62 billion, a 2 percent augmentation […]
No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal […]
Wireless and fixed-network equipment maker Nokia on Thursday reported third-quarter profit above analyst expectations on increasing sales of 5G technology and trimmed costs, but the company warned that the global shortage of semiconductors made the market outlook foggy and could hamper growth. The Espoo, Finland-based company reported net profit of 463 million euros ($537 million) […]