Sunday, August 14, 2022

Yashu Kapila, CEO of BugRaptors

Yashu

It is a known fact that the world has become ever more digital, leaning on online services has become the norm of our day-to-day to the extent where it has dictated the flow of our careers, personal lives, even the most remedial of our tasks.

But while these online services and apps have stood at the epicenter of our functionality, a lot of work goes into building them, and even more work is needed to test and eliminate their bugs before they’re made public.

In a bid to take a peek behind the process of an online service’s journey from Alpha to its live version, Inside Telecom sat down with Yashu Kapila, CEO of BugRaptors, an India-based independent software testing company in the QA Industry.

Could you please provide us with a short brief of your company’s services?

BugRaptors is an independent software testing company that provides Standard QA Services, Specialized QA Services, and Test Advisory Services, including manual testing, functional testing, compatibility testing, user acceptance testing, mobile testing, web testing, game testing, regression & usability testing, automation testing, security testing, Big Data testing, cloud testing, Agile & DevOps, salesforce testing, localization testing, API testing, performance testing, compliance with GDPR, and many more.   

Apart from that, we offer QA Process Consulting, Capacity Augmentation in Functional and Automation Testing, Build-Operate-Transfer (BOT) model Testing Teams, and Independent Validation & Verification Services using the latest tools and technologies to ensure that the product is released to the market with exceptional quality.    

How does BugRaptors set itself apart from its competitors?

When it comes to business success, BugRaptors focuses on staying ahead of its competitors through its never-give-up attitude on quality. After all, it is all a business built over Quality Assurance.  

We don’t quit until it is done, and we believe in going the extra mile by serving our customers with strategic insight, execution, and quality results. We are a certified company, which means we help our clients with solutions that offer the highest quality and lowest risk. 

What are some of the challenges that you and your company are currently facing?

At BugRaptors, we anticipate significant global marketplace challenges that witness changing client preferences and rapid technological changes. Our future success depends on the ability to identify issues ahead of time, enhance our existing service offerings, develop new strategies for products and services so that our clients can meet their changing needs. Our business can suffer if we don’t foresee and introduce new services and improve existing services to keep up with technological advances and industries on which we focus.    

Could you explain the impact of artificial intelligence and machine learning on the QA Industry?

Both Artificial Intelligence (AI) and Machine Learning (ML) play a crucial role in improving the QA industry. When it comes to accelerating the app development process and checking thousands of lines of code, Artificial Intelligence helps in sorting the log files, scanning the codes, and even identify errors within seconds. Moreover, AI can identify and adopt new functions and helps us understand which test cases are needed to execute each test cycle.   

Apart from that, AI can easily automate the processes and can correct the code. In addition, it assigns bug tracking activities to our QA teams and makes it possible for them to find potential errors before production.  

As long as it is concerned to machine learning, Machine Learning is suitable for UI analysis in software testing. Whether it is filtering search results, locating online shopping carts, and making several digital-based transactions, Machine Learning ensures to keep digital elements constant in design and functionality across industries and companies. Machine Learning is ideal for executing test cases through testing and helps in analyzing the look and behavior of software elements.   

All in all, AI and ML are advanced technologies for the software testing domain, and we can utilize them to manage various tasks with automation for delivering more reliable and bug-free software and applications.    

What are some of the most common weak spots found in software and applications that your services have previously flagged?

Bugs, broken identification, injection, sensitive data exposure, security misconfiguration, buffer overflow, and insecure deserialization are some of the weakest spots that we’ve found in software and applications. Therefore, keeping our customers’ data safe and transparent is one of the foremost responsibilities of our software testing company.

We improve the customer base with our compliance-based GDPR testing services and focus on using the Agile approach to fulfill the unique business requirements with 100 percent security and ensure to enhance the transparency in data processing methods. 

Phone applications and software are currently at the core of the digital world, thus in your opinion and expertise, what do you consider to be the most important factor for these apps and software to achieve a good ROI?

Quality assurance is the key to the success of phone applications and software. In the digital world, customers choose quality before getting discounts. Customers always come back when they find the product is extremely good in quality. It brings confidence in them they are making a safe purchase from the vendor.   

They can trust the quality product, make repeat purchases, and recommend the same product and service to others. Besides, software testing also assures that software or phone applications are adequately tested to give customers high-performance, reliable, and security-like features.

All in all, both Software Testing and Quality Assurance are the most important factors that help our clients obtain a good ROI and allow them to offer 99.9 percent of satisfaction to their potential customers.    

How does your high usability, bug-free and interactive user experience, lead to higher conversion and Install Rate?

When it comes to our day-to-day operations, either work or anything like visiting a grocery store, ordering food, etc., people are highly dependent on software. And it is very natural when using software or application that could make things easy and quick. However, the only thing that manages to capture the interest of users is quality.   

Just when you say high usability, bug-free, and interactive user experience, it is everything that the industry is seeking out there. When you can help your clients ensure quality with their software or applications, it automatically calls happy customers for them.   

The ease of using an application, the no lag surfing across the application dashboards, and the interactive navigation, which is free from glitches, are all that make a perfect application. All in all, anything that feels good to use to a customer is all that a business needs to pull on conversions and install Rate, and we at Bugraptors are well-capacitated to do so.

Can you elaborate more on your various methodologies like Agile and DevOps?

Agile & DevOps create a new buzz in the market and help people bring value for end-users in a more efficient way, but from various methods. Well, Agile is a methodology that features a continuous iteration of development and testing in the Software Development Life Cycle process. With Agile development, one can break the product into smaller pieces and then integrate these pieces for final testing.   

On the other hand, DevOps is a culture that aims to promote collaboration between the operational and development team. In other words, DevOps is a software development method for communication, integration, and cooperation among IT professionals to support the rapid deployment of products.   

Organizations consider DevOps today to increase the speed for providing delivery of applications and services. Thus, Agile and DevOps are part of the parcel for the software teams to stay more productive and happier, leading to more satisfied and more paid customers.    

How has the pandemic impacted your business, both internally and on the client side?

Honestly talking, the effect of the pandemic was more visible on the client-side than on our internal operations. At Bugraptors, we were all prepared to take things under control to provide consistent Quality Assurance Services to our clients. Thanks to our early Business Resilience and sustainability plan that made us adapt to the situation quickly.   

As long as it is concerned to the clients, the pandemic showed some strong financial implications on their businesses, affecting the sales and overall operations. Moreover, with prominent economic fluctuations across all industries, the clients had to face some initial downtime.

However, the Quality Assurance made the industry run again at the same pace since the pandemic introduced us to when customers were most looking for reliability with the services. I believe we managed to deliver the same to our clients pretty well.  

How are you adopting the latest digital transformation trends which have increased during the pandemic?

At BugRaptors, we always support our employees for learning and self-development. The same goes for the latest digital transformation trends. We have over 250 certified teams of testers, including leaders, executives, and managers, who stay 24/7 active to go live for education, industry updates, and decision-making.    

We have a culture of change acceptance and believing in growing and working together for our clients looking to get into digital transformation. Our passion, consistency, and thought-leadership allow us to cope with new challenges even after in the era of COVID-19.

Our tech giants have access to 100+ physical mobile devices, frameworks, tools, workshops, online materials, and numerous technologies to fulfill our customers’ explicit and implicit digital transformation objectives and requirements.    

In your opinion, how is your company accelerating digital transformation?

Today’s enterprises want to win a race.

That’s why they are undertaking a digital transformation to boost agility, speed, and innovation while lowering costs. They embrace Agile software development, a continuous delivery approach for front-end and back-end business applications and software.

They want to develop quality-made software and speed up software cycles with the right QA approach. They need a well-organized QA process that BugRaptors already has in its kitty to ensure that the product will go live before the expected time and work perfectly.    

For BugRaptors, speed is everything. We deliver the holy grail of software engineering, focus on reducing risks while minimizing time of delivery. We have advanced analytics, resources, and test setups to perform continuous testing with automation that assists our clients in accelerating digital transformation.   

Using the BugRaptors platform, one can release software faster, reduce cost by eliminating manual testing, accelerate delivery with improved test cycle, and dramatically increase the quality for any business-based software.