New Additions to the Long List of Microsoft Milestones

Adding to Microsoft’s milestones, the tech company introduced a new AI chatbot and a suite of tools to streamline the work on the frontlines.

• Microsoft teams up with Aptos Labs to create Aptos Assistant.
• Microsoft unveils a suite of advanced tools for global frontline professionals.

Continuing to expand its array of achievements, Microsoft adds to its roster of milestones by collaborating with Aptos Labs on Aptos Assistant—an AI specialist in web3—while unveiling a suite of tools during the Microsoft Build 2023 conference in Seattle, held on August 9th.

Web3, a nascent technology, presents challenges in user onboarding due to its intricate nature and time-consuming processes. To address this, the Aptos Assistant will serve as a user-friendly and secure interface, bridging the gap between the traditional web2 and the evolving web3 landscape. It will enable users to seamlessly familiarize themselves with the Aptos blockchain ecosystem by employing natural language to answer questions. Developers, too, will benefit from this chatbot, receiving guidance as they create smart contracts and decentralized applications.

Mo Shaikh, CEO of Aptos Labs, shared, “Artificial intelligence and blockchain technologies are quickly converging for one important reason: they are both generational breakthroughs that profoundly impact the evolution of the internet and shape society.” He added that the joint vision with Microsoft is to democratize access to this transformative technology.

On another front, Microsoft has unveiled a suite of cutting-edge tools and integrations designed to empower the workforce of frontline professionals globally. At its center is the Copilot feature, which harnesses the capabilities of generative AI to enhance the efficiency and effectiveness of service professionals operating on the frontline.

Microsoft introduced the Copilot within Dynamics 365 Field Service, as it streamlines workflow by automating repetitive tasks, such as generating work orders.

Microsoft 365 integrations also allow service managers to generate, schedule, and oversee work orders directly within Microsoft Outlook and Teams. Frontline technicians can then access crucial work order information through Teams.

Task Achieved Efficiently!

The company also introduced a new Dynamics 365 Field Service “mobile experience,” offering frontline technicians an optimized interface for key tasks. This experience integrates Dynamics 365 Guides, providing step-by-step instructions, and Dynamics 365 Remote Assist, enabling real-time problem-solving through 3D spatial annotations.

Charles Lamanna, CVP of business applications and platforms at Microsoft, emphasized the positive outcomes that technology can yield for frontline workers and their organizations. “Technology can relieve pressures on the frontline that are causing burnout as well as help organizations drive engagement and a sense of belonging,” he stated.

Adding more achievements to Microsoft milestones, Microsoft is not working on one AI project, but two. Talk about multitasking.

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