With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
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As the world slips into the second wave of the Covid-19 pandemic, industries are scrambling to find alternative ways to keep businesses afloat as consumer behavior shifts and adapts to a changing norm. As the Covid-19 era hastens the advancement of many technologies, enterprises are looking at tech to help improve business. One of the […]
Google has long defended itself against charges of monopoly by stressing that its products are free and that no one has to use them. And it’s avoided tough government scrutiny for years based in part on the idea that people searching the internet are not Google’s true customers. We’re its product. Advertisers are its real […]
WASHINGTON (AP) — The Justice Department on Tuesday sued Google for abusing its dominance in online search and advertising — the government’s most significant attempt to protect competition since its groundbreaking case against Microsoft more than 20 years ago. And it could just be an opening salvo. Other major tech companies including Apple, Amazon and […]
As the 5G reality begins to take shape, all industries across the board are on their way to upgrade their business models, approaches and day-to-day operations accordingly. There is no doubt that 5G will be transformative, however, the bedrock of this technological revolution relies on the minds of people who are able to keep up […]
Google will try to make a bigger splash in the smartphone market with a cheaper high-end model while it also aims to expand its presence on bigger screens with a new TV service. The products unveiled Wednesday focus on two areas where Google has struggled to make significant inroads. Google also used a half-hour showcase […]
A digital design specialist from the Annenberg School for Communication has successfully created a 360-degree VR video demonstrating COVID-19 treatment procedures to prepare medical staff that are in remote locations to respond to emergency cases. VR is a fully immersive technology that can benefit medical personnel by generating 3D, interactive environments in settings that are […]
Croatia’s communication service provider Hrvatski Telekom (HT) has selected Ericsson as its sole supplier of 5G Radio Access Network (RAN) products and services until 2024. This move will place Croatia in accordance with the EU’s 5G Action Plan, issued in 2016. In fact, Hrvatski Telekom aims to boost digitalization and Industry 4.0 through the innovation […]
“We have even put that data out of our own reach- because we believe the contents of your iPhone are none of our business,” said Apple in a statement released in 2016. The company, that has been refusing orders from the Federal Bureau of Investigation (FBI) to unlock devices seems to be in a pickle. […]
By The Associated Press undefined The Latest on the coronavirus pandemic. The new coronavirus causes mild or moderate symptoms for most people. For some, especially older adults and people with existing health problems, it can cause more severe illness or death. TOP OF THE HOUR: —UN warns cybercrime on rise during pandemic. —South Korea reports […]