Search results for "business operations"

Think CX Is Dead? Here’s Why You’re Wrong

CX Isn’t a Direct Revenue Generator, but It’s Still Key to Success In Forrester’s latest report on the future of the European market, there’s a concerning prediction. In 2023, the analyst firm estimates that one in five customer experience (CX) programmes will disappear if they aren’t able to prove their return on investment (ROI). At […]

‘Caretaker’ Cook Pushes Apple Past $3trn

Apple has become the first publicly-traded company to be valued at $3,000,000,000,000. At the close of play on Friday, the share price of the company had risen to $193.97. It had crossed the $3 trillion mark before – twice actually, but was not able to sustain that value by market closure each time. The recent […]