Patient-centric technology – In 2020, physical human interaction has been somewhat thwarted by the outbreak of the Coronavirus – as most communities take the necessary measures of social distancing and self-isolation to help contain the spread of the virus. However, improving the human element of interaction in healthcare has been made more possible thanks to […]
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By BRIAN SLODYSKO, ALEXANDRA JAFFE and ZEKE MILLER Associated Press WASHINGTON (AP) — No more rallies. No more door-knocking. And no more in-person fundraisers, raking in dollars from dozens of millionaires at once. The coronavirus has disrupted American life, and the 2020 presidential campaign is no exception. Amid calls for social distancing to stop the […]
If you have uploaded a video to YouTube lately and can’t find it, there’s a high chance it was removed. On this occasion, you don’t have a human to blame. Since the rise of COVID-19 and the mass of misinformation being circulated, YouTube is putting artificial intelligence in charge of evaluating more content. Google, YouTube […]
O2 has recently deployed what they call Centralised Self Organising Network (C-SON) technology in its 5G network, in its latest attempt to enhance their customer’s experience. UK brand – under Telefonica – had already implemented C-SON into 2G, 3G and 4G networks by combining technological solutions with P.I Works, and is now expanding the partnership. […]
By KELVIN CHAN AP Business Writer LONDON (AP) — As night falls in London, Georgina Rowlands and Anna Hart start applying makeup. Instead of lipstick and eyeliner, they’re covering their faces with geometric shapes. Rowlands has long narrow blue triangles and thin white rectangles criss-crossing her face. Hart has a collection of red, orange and […]
Customer experience (CX) is one of company’s highest priorities today. Businesses are putting a lot of effort into making sure that their customers have an enjoyable experience with the company or in the service they provide. One of the easiest and best ways to make customers happy is to answer questions and queries, and resolve […]
The telecom industry is set to invest heavily in AI software. According to the latest study conducted by Juniper Research, the total network operator investment on AI solutions is expected to exceed $15 billion by 2024. Why are telecom operators adopting AI solutions so aggressively? Keeping up with the competition is important at a time […]
By BARBARA ORTUTAY AP Technology Writer SAN FRANCISCO (AP) — Facebook said Wednesday that it is banning ads that make false claims about products tied to the new coronavirus. The social network said it is removing ads that feature a product and imply a limited supply, seeking create a “sense of urgency” in their mention […]
By MATT O’BRIEN AP Technology Writer The virus outbreak in China is hurting Microsoft more than expected, as the company said it won’t meet targets that had already factored in the uncertainty. In particular, Microsoft said revenue from Windows licenses and its Surface devices “are more negatively impacted than previously anticipated.” The company said demand […]
Technology developments are giving rise to new use cases and even newer applications. As such, we will be able to see benefits and opportunities in this era of digital transformation, to meet the ever-growing needs of the ‘digitally savvy’ consumer. Inside Telecom takes a closer look at aspects of technology transforming our lives in 2020. […]