With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
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The UK’s four mobile network operators – EE, O2, Three, and Vodafone – have teamed up in developing a new application that aims to fight online identity fraud. The app, called Number Verify, aims to strengthen consumer safety online and works as a verification software that allows customers to authenticate their user identities through matching […]
As the world preps itself for a second wave of Covid-19 and vaccine development continues, one cannot deny the hardships humanity has faced this year. Businesses of all shapes and sizes struggled, economies slowed, and people were overworked from the comfort of their own homes. But if there’s one thing that defines successful entrepreneurs and […]
This year has been a rollercoaster ride for industries far and wide, the most notable being the impact of the Covid-19 pandemic on economies, governments, and companies alike. For many, financial numbers and results dipped, projects were cancelled, and investments stopped dead in their tracks as the world’s population took refuge in their homes. While […]
Telia Carrier announced today that it has added another new diverse and latency-optimized DWDM route in the U.S., between Chicago and Denver via Des Moines, IA and Omaha, NE. The expansion is part of the company’s ongoing organic buildout of its North American network and commitment to provide customers both direct and diverse route options. […]
i3forum Insights Expands Its Data Sets to Give International Carriers a 360 View of the Voice Market
i3forum, a not-for-profit industry body enabling and accelerating transformation across the carrier ecosystem, has added direct traffic data to i3forum Insights, its comprehensive market database for international voice services. The feature will enable international carriers to plan, optimise and benchmark their voice businesses with access to both wholesale and bilateral traffic data. The addition of […]
Telecoms operators are vulnerable to cyberattacks around the world, mainly due to their critical national and international roles in infrastructure and communication, while possessing heaps of sensitive data from their large clientele. Almost 43 percent of telecom companies have suffered from DNS-based malware in 2019 alone, noting that a staggering 81 percent of these companies […]
2020 has seen a significant acceleration of digital transformation programs and has further highlighted the necessity to move workloads into the cloud. In the Middle East region, lockdowns and quarantines have driven enterprises to adapt quickly and move to adopt cloud-first strategies. Cloud adoption in the region has been slow and conservative largely due to […]
Lyft is still feeling the pandemic’s severe impact on the ride-hailing industry but its third-quarter results show signs of a recovery from the previous three months when passengers stayed locked down. The San Francisco-based company brought in $499.7 million in revenue in the three months that ended Sept. 30. That was down 48% from the […]
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, and Subex, an industry leader in providing services based on Digital Trust, have announced a partnership to drive scale adoption of blockchain-based solutions for telecom operators globally. These solutions will enable fraud mitigation and drive operational efficiencies for communication service […]