No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal […]
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Chinese tech giant Huawei’s sales fell 32% from a year earlier in the first nine months of 2021 under U.S. sanctions and following the sale of its Honor smartphone brand, according to figures released Friday. Huawei Technologies Ltd.’s smartphone and other consumer-oriented businesses have been “significantly impacted” but sales to phone carriers and other commercial […]
British lawmakers grilled Facebook on Thursday over how it handles online safety as European countries move to rein in the power of social media companies. Facebook’s head of safety said the tech giant supports regulation and has no business interest in providing people with an “unsafe experience.” Representatives from Google, Twitter and TikTok also answered […]
On Thursday, the U.S. Senate voted unanimously on legislative approval to halt Huawei and ZTE’s plans from obtaining additional equipment licenses from watchdogs. Chinese tech firms Huawei Technologies Co Ltd and ZTE Corp took their latest punch from regulatory authorities in a supplementary attempt to impose harsher legislation on Chinese operations in the U.S., under […]
The rippling effect the global chip shortage inflicted on Big Tech firms manifested into Apple’s fourth quarter (Q4) revenues, reporting in a $6 billion loss that could potentially delay manufacturing plans, according to CEO Tim Cook. The Big Tech titan revealed Thursday its financial report for the fiscal year 2021, failing to accommodate Wall Street expectations, an outcome heavily attributed to […]
The small, four-seat pod glides above the sands of a test track in Sharjah in the United Arab Emirates, a futuristic transit solution promoted by a Belarusian firm that hopes to secure contracts here in the near future. Inviting journalists to see their test track Thursday, firm uSky showed off what they described as an […]
Facebook CEO Mark Zuckerberg said his company is rebranding itself as Meta in an effort to encompass its virtual-reality vision for the future, what Zuckerberg calls the “metaverse.” Skeptics point out that it also appears to be an attempt to change the subject from the Facebook Papers, a leaked document trove so dubbed by a […]
The U.S. Copyright Office is intensifying its legal defense in improving digital devices by submitting its latest anti-circumvention exemptions to the Digital Millennium Copyright Act (DMCA) to forbid breaking software copyright protection. Section 1201 anti-circumvention exemptions are recommended by the Register of Copyrights every three years. A procedure that delivers legal protections distributed on various […]
Qatari telco, Ooredoo Group, released on Wednesday its 2021 third quarter (Q3) revenue report, marking a 3 percent increase in a fiscal year. The Qatari multinational telecom firm reported a rising revenue margin touching an estimate of $6 billion for the nine months ending in September, an augmentation referenced to increasing growth in the country’s […]
European Union regulators opened an investigation Wednesday into graphics chipmaker Nvidia’s $40 billion purchase of chip designer Arm over concerns it would limit competition, adding to global scrutiny of the deal. The European Commission said it’s concerned the combined company would have the ability and incentive to restrict access to technology from United Kingdom-based Arm […]