Most business leaders today don’t need convincing about the power of artificial intelligence (AI). The promise of efficient and personalized interactions at every step of the customer journey sways them. The Zendesk Customer Experience Trends Report 2022 shows that 57 percent of leaders plan to increase their AI investment by at least 25 percent over […]
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In today’s world, we are constantly looking for ways to make life easier, tasks quicker, and our days more “productive.” And sometimes, we tend to be impressed with the sophisticated look of smart-home automation, forgetting that all that glitters isn’t gold. In fact, a 2019 study, “More than Smart Speakers: Security and Privacy Perceptions of […]
It’s an obvious matter rather than a prediction or analysis! As we come across the last days of the first month of this year, many things become clear. This is the year when 5G technology will finally be adopted by many countries worldwide. It’s easy to get excited about this new technology and its potential […]
91.53 percent of the world population own a phone, including smart and feature phones. As a result, the amount of generated data is mindboggling, close to 2.5 quintillion bytes per day. And this number is set to skyrocket further in 2023 with the rise of IoT. As such, telcos will need a helping hand to […]
When many businesses provide rival goods or services that are comparable but imperfect alternatives, monopolistic competition exists. A monopolistic competitive industry has minimal entry requirements, and decisions made by any one firm do not immediately affect those of its rivals. The price and marketing choices made by the rival companies serve as their points of […]
As slow as its development has been, the Metaverse is on its way to greatness. If you are struggling to wrap your head around this concept, here’s another way to think about the Metaverse: it’s a 3D rendering of earth where we, humans, go to live another life emulating the one we already are living. […]
Mark Twain, the greatest humorist the US has produced, once said that “History never repeats itself, but it does often rhyme.” What’s past is past, but it does come back in a similar but not the same form (i.e., a rhyme). Accordingly, the Digital Silk Route (DSR) is not identical to the traditional silk route, […]
The impact of social media platforms on the music industry has been a topic of much discussion over the past two years. While this is true, television shows and movies continue to be the main distribution channels for the music industry, with platforms like TikTok helping users (75 percent) discover new music and artists. Television […]
5G core networks powering digitalization are helping industries cut costs, bring in new sources of revenue, and expand their business offerings. The utility sector is one such vertical, evolving from a labor-intensive organization that provides electricity, water, or gas, to one that uses Artificial Intelligence (AI) and drones to inspect equipment and offers additional services […]
It takes time to navigate the banking and finance sectors. Despite being regarded as rather conventional areas, they are constantly changing. Financial technology, or “FinTech” as it is more commonly called, is a critical sector of expansion. However, how will fintech impact financial services in the future? And what is the future of fintech? Consider […]