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Barbie vs. Oppenheimer:  A True Clash of the Titans

It’s An Even Match “Good evening ladies and gentlemen and welcome to the most keenly anticipated contest in many a month. It’s the clash of the titans, the big weekend heavyweight knockdown featuring Mr. Atomic himself, Oppenheimer, in the one corner. And in the other, looking devastating in pink, heeeeeeeere’s Barbie! “Joining me ringside here […]

Think CX Is Dead? Here’s Why You’re Wrong

CX Isn’t a Direct Revenue Generator, but It’s Still Key to Success In Forrester’s latest report on the future of the European market, there’s a concerning prediction. In 2023, the analyst firm estimates that one in five customer experience (CX) programmes will disappear if they aren’t able to prove their return on investment (ROI). At […]

AI Finally Gets Security Council’s Attention

The fifteen-member United Nations Security Council sat on Tuesday to talk about Artificial Intelligence. This was the first time we find the UN discussing AI. In fact, it’s the first time a multi-regional conference has been held about the mounting concerns of this powerful technology.  AI is about to become “a runaway horse”, according to […]