With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
Yehia El Amine
Yehia is an investigative journalist and editor with extensive experience in the news industry as well as digital content creation across the board. He strives to bring the human element to his writing.
The UK’s four mobile network operators – EE, O2, Three, and Vodafone – have teamed up in developing a new application that aims to fight online identity fraud. The app, called Number Verify, aims to strengthen consumer safety online and works as a verification software that allows customers to authenticate their user identities through matching […]
As the world preps itself for a second wave of Covid-19 and vaccine development continues, one cannot deny the hardships humanity has faced this year. Businesses of all shapes and sizes struggled, economies slowed, and people were overworked from the comfort of their own homes. But if there’s one thing that defines successful entrepreneurs and […]
Currently it’s hard for anyone to read tech news, attend webinars, or surf the Internet without the slightest mention of the Internet of Things (IoT) in the mix. Set to become one of the most disruptive technologies since Vinton Cerf and Bob Kahn’s invention of the World Wide Web, IoT holds so much promise across […]
As the Covid-19 pandemic wreaked havoc on businesses, countries, and global economies alike, bringing projects, funding, conferences, and travel to a screeching halt, the tech industry prospered and skyrocketed upwards. Digitization filled the air with everything from education, grocery shopping to remote working from home. The financial services industry, although under extreme pressure to meet […]
Telecoms operators are vulnerable to cyberattacks around the world, mainly due to their critical national and international roles in infrastructure and communication, while possessing heaps of sensitive data from their large clientele. Almost 43 percent of telecom companies have suffered from DNS-based malware in 2019 alone, noting that a staggering 81 percent of these companies […]
Come rain or shine, it has become the standard norm for us to enjoy uninterrupted access to the Internet to keep us consistently connected, entertained, informed and working. But not all of us are and will experience this right away, especially when it comes to 5G. More than 700 million people in rural areas around […]
Several of Europe’s top tech companies have teamed up with Leaders for Climate Change, a Berlin-based climate change non-profit bringing together various entrepreneurs from Germany’s startup ecosystem. The companies brought together under this initiative are the likes of idealo, Delivery Hero, BlaBla Car, Wefox, Doctolib, Ecosia, GetYourGuide, Flixbus, Glovo, Cabify, Personio and major VC funds […]
Take a moment to look through the apps on your phone; what you’ll find are apps such as WhatsApp, Zoom, and Slack. Had these startups not come to life – shortly after the recession of 2008 – the world would have been a less productive, or worse, much lonelier place. These apps have allowed us […]
The global computational arms race has augmented the technologies far and wide, bolstering their capabilities, and opening up a plethora of possibilities for companies across industries. FinTech is no exception to this, specifically when narrowing our focus toward artificial intelligence (AI). Global AI in the Fintech market was estimated at USD 6.67 billion in 2019 […]