Ericsson directs Ooredoo’s BSS solutions in MENA

Ericsson announced on Tuesday the deployment of its Business Support Systems (BSS) solutions to Qatari Telecommunications company Ooredoo, providing necessary support to sustain its monetization programs.

Both companies agreed and authorized a five-year group frame agreement, setting the infrastructure for the latest adoption of Ericsson’s BSS solutions that will spread over several of Ooredoo Group’s operating companies.

The arrangement with the Swedish telecom vendor to station its BSS solutions will weaponize the Qatari telco with a bundle of tools spread across its business operations. These solutions will cover customer, product, revenue, and service management fields, and will accommodate any consumer, partner, network technology, or actionable event.

BCC simplifies the relation between any service provider and their customer base in the telecom industry. The support system runs on four main pillars, product management, customer management, order management, and revenue management.

“Ericsson BSS solutions will help Ooredoo to drive innovation and boost customer satisfaction through shortened time-to-market, more flexibility, and increased efficiency,” Ericsson said in a blog post.

“Under the partnership, Ericsson Digital Monetization Platform will be the strategic target solution for the most evolved operating companies of the Ooredoo Group. Ericsson Digital Monetization Platform is a convergent charging and billing solution to monetize all network technologies (including 5G), all business models, and all customer types,” the post added.

Ericsson’s BSS solutions are structured to comply with telcos augmented demand for end-to-end best-in-suite solutions that merge superior business performance with “cost-efficient operations, management, and deployment.”

As a multinational telecommunications company, Ooredoo has empowered its presence in the Middle East, Africa, and Asia with its operating company Indosat Ooredoo as the first telco to renovate its complete BSS stack with Ericsson.

Once the deployment’s technical procedures are finalized and launched, Ooredoo Tunisia, Ooredoo Kuwait, and Ooredoo Oman could potentially follow in the sister company’s footsteps as all three establishments have already chosen Ericsson Charging to heighten their users’ digital experience.

In parallel to the Swedish vendor’s Digital Monetization Platform and Ericsson Charging, the agreement also incorporates Ericsson Billing, Ericsson Catalog Manager, Ericson Order Care, Ericsson Dynamic Activation, and Ericsson Meditation to help maintain Ooredoo’s digital transformation and monetization agendas.