With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
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This year has been a rollercoaster ride for industries far and wide, the most notable being the impact of the Covid-19 pandemic on economies, governments, and companies alike. For many, financial numbers and results dipped, projects were cancelled, and investments stopped dead in their tracks as the world’s population took refuge in their homes. While […]
Telia Carrier announced today that it has added another new diverse and latency-optimized DWDM route in the U.S., between Chicago and Denver via Des Moines, IA and Omaha, NE. The expansion is part of the company’s ongoing organic buildout of its North American network and commitment to provide customers both direct and diverse route options. […]
In a panel by the European Research and Innovation Days, several panelists gather to discuss the economic and social post-pandemic recovery of Europe. What the speakers propose may worry some and delight others. Can the COVID-19 pandemic be the push we need to change our perspective on sustainability? Among the panelists tackling the issue, Stephanie […]
An introduction to Blockchain technology Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. According to Euromoney.com, A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain. […]
The global computational arms race has augmented the technologies far and wide, bolstering their capabilities, and opening up a plethora of possibilities for companies across industries. FinTech is no exception to this, specifically when narrowing our focus toward artificial intelligence (AI). Global AI in the Fintech market was estimated at USD 6.67 billion in 2019 […]
The Banyuwangi regency has been awarded with the 2020 Indonesia Smart Nation Award, or ISNA, for their innovative ICT solution that assists in on pandemic aid distribution with efficiency and accuracy amid the pandemic. The solution is an online monitoring network allowed real time information to be gathered about people and families in need, giving […]
Lyft is still feeling the pandemic’s severe impact on the ride-hailing industry but its third-quarter results show signs of a recovery from the previous three months when passengers stayed locked down. The San Francisco-based company brought in $499.7 million in revenue in the three months that ended Sept. 30. That was down 48% from the […]
U.S.-based biopharmaceutical company Pfizer announced Monday the initial analysis of their early Covid-19 vaccine trials that showed more than a 90 percent efficiency in preventing the disease among participants that had no evidence of prior infection. The Pfizer vaccine has been tested on a pool of 43,500 people across six different countries, while not raising […]
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, and Subex, an industry leader in providing services based on Digital Trust, have announced a partnership to drive scale adoption of blockchain-based solutions for telecom operators globally. These solutions will enable fraud mitigation and drive operational efficiencies for communication service […]