If you aren’t able to unlock your Apple Watch that’s connected to your new iPhone 13, you’re not alone.
Apple has recently announced that the tech giant has found an issue where the “unlock with Apple Watch” option does not work with new iPhone 13 devices.
A document posted on its support page explains the issue, noting that users “might see ‘Unable to Communicate with Apple Watch’ if you try to unlock your iPhone while wearing a face mask, or you might not be able to set up Unlock with Apple Watch.”
The issue first came to light when Reddit users on the r/AppleWatch subreddit began reporting that they were facing this technical difficulty, with some users complaining that the issue was never there with older iPhone devices.
Earlier this year, the smartphone giant released the unlock feature that utilized Face ID with a paired Apple Watch, hand-in-hand with the release of iOS 14.5. The feature requires both the iPhone and the Watch to have a stable Wi-Fi connection as a turned-on Bluetooth. “The Watch needs to have wrist detection turned on and be passcode-protected, and it has to be on your wrist and unlocked for the feature to work,” according to The Verge.
Apple didn’t explicitly mention what’s causing the problem with the iPhone 13 devices in its support document. However, the company reassured users that it will be “fixed in an upcoming software update,” but without mention a date.
Even though Apple has just begun testing the iOS 15.1 beta, the tech giant has a documented history of delivering quick fixes. So, tech experts believe that users should expect the issue to become part of the past in the upcoming few days.