Automation, Analytics and AI For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will pave the way for any telco looking to futureproof its operations. But how can SPs make sure their investment is worthwhile? […]
Insights
The customer’s needs must be the starting point for any digital offering – and at the latest since the beginning of the pandemic, this has become not just a “nice to have” but a true “must” for telecommunications providers. Precisely on a saturated market, where various providers’ offerings seem very similar, new customers can be […]
Flexibility will be Key to Keeping your Next Cohort of Colleagues Happy Watch out — Gen Z is about to take over the office. Born between 1997 and 2012, the new generation of employees is entering the workforce. And they’re causing quite a stir. Favouring a better work-life balance over typical priorities, like salary, businesses […]
The Missing Link in Industry 4.0’s Connectivity Chain Industry 4.0 has been well and truly explosive for the last decade, and its growth doesn’t seem to be stopping. The Global System for Mobile Communication Association (GSMA) predicts that, by 2025, there will be more than 25 billion Internet of Things (IoT) connections globally. While IoT […]
Customer expectations have changed and there’s no going back. The pandemic has been a catalyst: as we’ve all lived, worked, shopped, and played from home over the past two years, we have grown to expect digital, intuitive experiences. Companies have had to adapt to these changing expectations while managing major operational constraints. Communication service providers […]
The Middle East has some of the most advanced and ambitious digital transformation initiatives in the world. It is recognized for leadership in smart cities, Internet of Things (IoT) and big data projects, yet infrastructure and connectivity models in the region still need to align to the demands of this transformation to power the accelerating […]
The UK is Trialling Shorter Weeks — But Are You Ready? We’ve worked from home, we’ve worked hybrid — but could we work less? A four-day working week is the “next, logical and overdue step” in the transformation of the workplace, according to director of the 4 Day Week Campaign, Joe Ryle. The standard working […]
Global demand for eSIMs is skyrocketing — in 2021, there were 1.2 billion eSIM-enabled devices, and this figure is expected to rise to 3.4 billion by 2025. In recent years the world of work has changed at a rapid pace and businesses face the challenge of determining which new technology is right for them. Here […]
Is your business phone system future ready? Hybrid working, employee flexibility and structural changes to the UK’s telephone network mean that it’s more crucial than ever for businesses to consider the suitability of their current phone system. The two futureproofed contenders are Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking. But how […]
5G, bundling offers, personalization – CSPs have to keep developing constantly in order to achieve long-term success. But how can they succeed in keeping an eye on the overall goal with so much innovation and change in completely divergent areas of digital marketing and sales? Or perhaps the question should be “How can they even […]