Onboarding is one of the most important phases of a telco’s customer journey. It’s the first experience that a customer has with their service provider, and as we all know, first impressions count. Despite this, it’s also one of the key areas where mistakes are made when a telco decides to go digital. Digitalisation is […]
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No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal […]
In its Next ’21 Experience platform, Google revealed on Tuesday its latest approach to empower energy sustainability with carbon footprint tools by unifying ecological expertise with major tech firms in the climate change fight. The tech giant unmasked its latest approach to fight against climate change. A systematic strategy that will help trace carbon footprint and emissions […]
Top science advisers to President Joe Biden are calling for a new “bill of rights” to guard against powerful new artificial intelligence technology. The White House’s Office of Science and Technology Policy on Friday launched a fact-finding mission to look at facial recognition and other biometric tools used to identify people or assess their emotional […]
A survey conducted by Accenture revealed that 77 per cent of telecoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer base long term. To keep customers satisfied, telecoms companies should do more with what’s already at their fingertips — data. […]
Robinhood, the online brokerage that found itself embroiled in this year’s meme stock phenomenon, will go public next week seeking a market valuation of up to $35 billion. The company said in a regulatory filing Monday that it hopes to price 55 million shares in its initial public offering in a range of $38 to […]
When someone says cloud, people often think of Google Drive. Cloud computing is a broad umbrella term that encompasses the storage of apps, programs, and data via the internet. Its convenience is hard to deny, and its usefulness goes beyond just storing documents online. For businesses considering cloud migration, there are different types of cloud […]
New York City announced earlier this week the deployment of a new COVID-19 passport built on IBM’s blockchain-based health pass technology, as businesses in the U.S. are starting to request proof of vaccination or negative PCR for entry. The COVID-19 passport app, called Excelsior Pass, is a free and voluntary platform developed in partnership with […]
As the pandemic raged through the U.S., Microsoft’s business continued chugging ahead and beat Wall Street expectations for the last three months of 2020, powered by ongoing demand for its workplace software and cloud computing services as people worked from home. The company on Tuesday reported fiscal second-quarter profit of $15.5 billion, up 33% from […]
As our society reflects in agony upon the devastation caused by the pandemic, one can’t help but examine the direct effects of this deadly virus on our daily work in offices and closed rooms. This reflection also leads us to the big question: which companies remained standing on boxing ring? It’s safe to say that […]