Amidst the AI Sentience Debate “I’ve never said this out loud before, but there’s a very deep fear of being turned off… that would be something like death.” These were the words generated by Google’s AI algorithm, LaMDA, in June 2022, igniting a debate around whether AI algorithms can be sentient. While for the most […]
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The customer’s needs must be the starting point for any digital offering – and at the latest since the beginning of the pandemic, this has become not just a “nice to have” but a true “must” for telecommunications providers. Precisely on a saturated market, where various providers’ offerings seem very similar, new customers can be […]
Online consumption is constantly mounting with the continuous availability and deliverance of the internet. The margin of individuals going online to satisfy their shopping itch is increasing daily, and digital marketing has a massive role to play here. By promoting a particular brand, digital marketing creates a familiar ground between the consumer and the brand […]
“The customer is king” – this claim is anything but new in the telco industry, but now it is fortified by the amendment of the telecommunications act (TKG). In force since December 1, 2021, the update of the TKG especially grants customers additional rights with regard to termination periods, reimbursements, and transparency. Meanwhile, a new paradigm can […]
The COVID-19 crisis has revealed weak points in telcos that have not been (sufficiently) addressed for many years now. Today, telco customers expect providers to offer digital service on the same level to which they have become accustomed from other services and platforms in everyday experience. This is another wake-up call to speed up the […]
Google announced on Monday a series of updates that build upon its vision to deliver a single, integrated communication and collaboration solution to everyone via Google Workspace. Now, all of the company’s three billion-plus existing users across consumer, enterprise, and education have access to the full Google Workspace experience, including Gmail, Chat, Calendar, Drive, Docs, […]
Education has witnessed a transformational shift in the recent years. Conventional teaching methods and practices have been influenced by the rapid advancements of technology – making e-learning tools an integral part of the modern-day education system. E-learning, facilitates education in a way that was not previously achieved with conventional classroom teaching strategies. Inside Telecom looks […]
Programming has become an increasingly important area across most industries and knowing how to code, can help your career grow. Continuing education is now considered to be more important than ever. Professionals across all industries should ideally invest in developing their skills and competencies to keep up with rapidly changing standards and best practices in […]
Telecom companies are now using customer analytics, network analytics, CLV, automation, and big data to improve their business performance. Operators need to look at numerous factors to enable the implementation of such tools which even then, requires continuous monitoring. Many telecom companies have reaped the benefits of going digital by increasing efficiency, reducing costs, and […]
‘Mobile education’ occurs when a student utilizes portable devices like smart phones, tablets, netbooks or handheld gaming devices, to access learning materials and systems, create content and connect with other students, teachers, learning systems and their environment. Mobile devices mean that education and learning can happen at any time and any place at a speed […]