With artificial intelligence (AI) on the rise, reaching higher levels of sophistication and faster response rates, many companies are looking to deploy it within their customer service branches to primarily reduce costs and enhance customer experience. Currently, the tech is not fully able to take over the tasks carried out by human customer service agents. […]
Tech
One of the few benefits of the pandemic is that it has accelerated our progress towards the future. Think telemedicine, virtual work, on-demand delivery – all of which were catapulted into development and even implementation due to the pandemic. Covid-19 has certainly impacted several technologies, more specifically, SaaS executives around the world are asking themselves […]
Take a moment to look through the apps on your phone; what you’ll find are apps such as WhatsApp, Zoom, and Slack. Had these startups not come to life – shortly after the recession of 2008 – the world would have been a less productive, or worse, much lonelier place. These apps have allowed us […]
It comes as no surprise that wireless technologies and solutions have integrated into every fabric of human life as we know it, from shaping our relationships to our worldwide economies. And it’s only going to go up from here. According to a report published by Transparency Market Research (TMR), the global wireless connectivity market is […]
By Roger Nichols, 6G Program Manager, Keysight Technologies. The end of 2020 will see only 2% of the world’s 8 billion mobile subscriptions as 5G. But, even though the vision for 5G is still far from being realised, the time required to develop a new generation of wireless means that work on 6G has already […]
As the world slips into the second wave of the Covid-19 pandemic, industries are scrambling to find alternative ways to keep businesses afloat as consumer behavior shifts and adapts to a changing norm. As the Covid-19 era hastens the advancement of many technologies, enterprises are looking at tech to help improve business. One of the […]
China’s ruling Communist Party has drawn a roadmap that will take the country to the forefront of global innovation for the next decade, as it plans heavy investments within major technological and scientific projects. “The country will pursue innovation-driven development and implement a number of strategic projects in the fields of artificial intelligence, quantum information, […]
This year has been a roller coaster ride for the United States, from the emergence and swift spread of the Covid-19 pandemic to dreadful natural disasters, and the ongoing trade war the U.S. has been waging against China. The main headline that has dominated the news and even shaped the narrative of the U.S. presidential […]
As the second wave of Covid-19 infections hit, the medical industry is scrambling to find ways to continue trials and research as the gates of the world begin shutting down once more. Medical research labs far and wide have suspended their studies and kept mission-critical spaces open to resume the fight against the disease. Now, […]
Technological trends and developments are changing the way data is stored, along with the way it needs to be protected; which is why data security has been placed at the heart of organizations’ concerns as they edge closer toward complete digitization. As data continues to become not only more valuable, but also more essential for […]