For years, Monty Mobile has been at the forefront of the telecom industry, introducing groundbreaking products and services that have set new standards of excellence. With a proven track record of innovation Monty Mobile continues to set the bar higher for the telecom industry. Our latest pioneering solution, Omni-VAS, is a testament to our commitment to delivering cutting-edge technology and exceptional services to our clients.
This Artificial Intelligence (AI) based product is set to transform the way Mobile Network Operators (MNOs) interact with their customers. Omni-VAS is an all-in-one solution. It simplifies the management of MNOs’ offerings by automating entire processes, making it easier for you to optimize your services. From subscription management to content delivery, Omni-VAS streamlines every step, freeing up valuable time for MNOs to focus on their core business. This state-of-the-art product is designed to reduce costs, increase revenue, and provide an exceptional customer experience.
One of the standout features of Omni-VAS is the 24-hour smart sales feature. Using AI algorithms, the product analyses customer behavior to offer personalized recommendations that match their preferences. This intelligent sales approach ensures your customers are only offered services they are interested in. Also resulting in higher conversion rates and customer satisfaction.
Competitive Edge: Intelligent Customer Value Management
As the world of telecom evolves rapidly, the competition among operators is becoming fiercer with each passing day. And while the industry is changing, operators are looking for ways to increase profitability. Not just through market share, but by evaluating the value of each and every customer. The key lies in developing a holistic approach. This means evaluating individual subscribers and identifying their overall profitability, both now and in the future. With the power of our intelligent Customer Value Management (eCVM) that integrate Data Analytics and AI, the potential for gains in campaign management for telecom companies is enormous. By leveraging Trigger-Based marketing, Predictive Analysis, Personalized Recommendations, Upselling and Cross-Selling, operators can effectively target the right customer, at the right time, with the right offer. Thanks to Omni-VAS telecom companies can revolutionize their approach to customer engagement. And also drive profitability ensuring their long-term success in an increasingly competitive marketplace.
Let’s Speak Your Language
Nathan Joe is a high-valued customer of an MNO. This MNO has implemented an Intelligent Customer Value Management System, powered by Omni-VAS. With an Average Monthly of $20, an Average Top-Up of $10, Nathan is an important contributor to the MNO’s profitability. Using the intelligent 24-hour smart sales feature of Omni-VAS, Nathan will be immediately recognized as high-value customer. This will be based on several gathered data such as his income, account history, type of product or services he has… This means you can effectively target Nathan with personalized offers that match his usage patterns. For instance, when Nathan is in the process of making a purchase, you can send him an offer to buy an additional product (cross sell) or something more expensive (up sell). Whereas, on the 18th of a new month, when your AI analytics shows that Nathan’s usage is about to peak, he receives an offer to recharge and get extra credit. This could include voice, or megabytes depending on the predicted best offer that the data analytics models determine for him. This approach ensures that Nathan is only offered services that he is interested in. Thus increasing revenues, profit, even profit margin and of course customer satisfaction.
Furthermore, by implementing our intelligent customer value management, you can take a holistic approach to evaluating and optimizing Nathan’s overall profitability, both now and in the future. This enables you to identify opportunities to upsell and cross-sell. It’s a win-win situation for both you and Nathan Joe.
Staying Ahead of the Game
The 24-hour smart sales feature offers a range of use cases that revolutionize the way MNOs engage with their customers. First off is the Next-Best Offer, which assigns priorities to different offers based on the customer’s previous and recent usage and spending patterns, as well as recent customer interactions. With this level of personalization, you can target customers with offers that are most likely to resonate with them. Helping increase the likelihood of conversion when prioritizing growth, and profit margins. But it doesn’t stop here, the Automated Next-Best Offer Engine, which gives a fully automated offer assignment process, improves control over the offering process across sales channels. This helps you direct the right services to the right customers at the right time. It also helps maximizing the effectiveness of campaigns and increasing customer satisfaction.
Secondly comes Campaign Monitoring solution that assesses the effectiveness of each campaign through detailed reporting and analysis. Moreover, a variety of sales and marketing key metrics are used to monitor and track the campaigns’ success, not to mention the analysis of data from tracking will help evaluate the campaigns. This level of insight helps you optimize your campaigns for maximum impact and profitability, while also improving customer retention.
In addition to these features, we offer you a predictive modeling solution for Network Portability and Churn Management which helps you create interventions that can influence customers to renew their contracts. While identifying customers who are likely to churn and targeting them with personalized offers, allows you to increase customer retention and reduce churn.
Finally, the 24h Smart Sales helps you choose the most Appropriate Communication Channel for each customer, making use of internal and external data to perform further analysis and understand the effectiveness of specific communication channels in certain customer segments. This level of insight enables you to engage with your customers in the most effective way possible, improving the overall customer experience and increasing profitability.
Let’s Move to Predictive Analytics
Omni-VAS offers a powerful suite of analytics tools to help MNOs make better decisions and stay ahead of the competition. Predictive Analytics enables future impact simulations and trend predictions to help MNOs make informed business-oriented decisions. Moreover, predictive Data Mining analysis can provide better understanding of customer behavior and provide insights into ways to reduce churn. The Churn Prediction model enables you to predict and prevent customer churn, while Real-time Personalization allows for personalized and optimized messaging, interaction with different channels, and smart script integration, helping to improve overall customer experience and retention.
Unlocking Customer Insights
When it comes to customer profiling and scoring, Omni-VAS offers Multicriteria and Micro-Segmentation. This way MNOs can create target groups based on various criteria, including Value, Behavior, ARPU, Data/Voice Usage, Revenue, Network Experience, and Geo-Location. The Scoring Model provides insights into bad debt, credit, handset approval, and more. These tools enable you to better understand and serve your customers, all while optimizing your offerings.
It All Comes with a Smart Analytical Dashboard
The Smart Analytical Dashboard provides a comprehensive view of data to support informed and data-driven decision-making. It enables the evaluation of model performance, data exploration, model interpretability, and what-if analysis, with insight discovery facilitated through multiple charts. Intelligent algorithms analyze data to generate usable information. The dashboard is highly customizable, with support for customized dashboards and reports, multi-dashboards, and mobile interfaces. Conversion tracking provides real-time monitoring of campaigns and offer performance. Data visualization offers KPI tracking for customer value management and customer base metrics. Campaign operation and performance reporting offer detailed insights into campaign progress, success, and revenue generation, while interactive reports enable the operations team to perform data discovery and analysis. In conclusion, the smart analytical dashboard empowers you to make informed data-driven decisions and optimize your campaigns through real-time tracking, customizable reports, and interactive data visualization.
Unleash Your Full Potential with Omni-VAS
Omni-VAS 24h Smart Sales powered with AI, provide a comprehensive solution for MNOs to boost revenue, growth, and profitability potential by addressing customer acquisition, retention, and value-increasing activities. This is done through targeted services, increased revenue, and improved customer loyalty. It allows you to differentiate yourself from rivals by creating personalized offers and campaigns, while encouraging subscribers to upgrade their subscriptions or purchase additional products, resulting in a more durable customer experience.
With the power of Omni-VAS, you can finally say goodbye to the guessing game and hello to data-driven decisions! Ultimately leading to happier customers, increased revenues, and a future that’s 1000% more profitable than the past!
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