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Let’s Get Digital: Enriching the Telco Customer Experience in the Digital Age

The telecommunications industry is, unfortunately, not famed for offering a positive customer experience (CX). And the situation worsens when you look specifically at the digital CX. Why is the sector at the heart of technological development challenged by the digital future? Here, Hamish White, CEO of telecoms software provider Mobilise, explains how telcos can differentiate themselves and […]

Oxford and Cambridge Turn to AI for Teaching

The two most iconic education institutions in the world, in fact the 24 leading UK universities that make up the Russell Group, are to install generative AI as a learning tool. They’ve recognised the power of tools such as ChatGPT to assist in research and now endorse, within ethical boundaries, their use in lecture halls […]