Insights

Now More Than Ever, Everyone Needs Access to Digital As things become increasingly digital, there’s a small proportion of the population losing their voice, access to services, and ability to participate in society. Despite overall access to the Internet increasing, with 96 percent of households connected. According to the most recent data from the Office […]

With soaring living costs hitting the UK hard, the rise in bills is becoming increasingly noticeable and, for many, increasingly challenging to afford. That includes our broadband bills. Here, Guy Miller, CEO of full fibre broadband network operator, MS3 Networks, shares his advice on getting the best broadband deal. The cost-of-living crisis is affecting almost […]

In 1998, Mountasser Hachem founded Monty Holding, which has since become a giant in the telco sector, achieving unprecedented global penetration. His first go-to-market company was Monty Mobile, adapting various cutting-edge technologies to provide 4G and 5G wireless solutions and value added services, Messaging, Omnichannel, eSIM, and many other solutions which have been greeted enthusiastically […]

Improving customer experience, developing sensible new products, and increasing customer loyalty – these are the important goals for telecommunication providers, and they have one thing in common: Essential prerequisites for achieving them are data and data analysis. Data forms the basis for a better understanding of customers, their behavior, and their current and future needs. […]

While they aren’t the first to do so, Apple’s eSIM-only iPhone announcement is certainly the most significant to date. And as a historical trendsetter among telecoms original equipment manufacturers (OEM), this decision will undoubtedly spark a seismic shift in how service providers (SPs) onboard customers. So how will the Esam shift impact the market? Here, […]

Automation, Analytics and AI For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will pave the way for any telco looking to futureproof its operations. But how can SPs make sure their investment is worthwhile? […]

Since the late 1970s, a new generational wireless network has evolved and revolutionized communications approximately every ten years. The launch of 1G in Japan in 1979 enabled the first commercially available cellphones from Motorola; 3G came with the ability to surf the internet; and 5G, launched initially in South Korea in 2019—although not yet available […]

Multinational telecommunications company Ericsson has always been at the forefront of pioneering the journey to a more promising connected future. In the Middle East and Africa (MEA) region, the mogul is setting the needed foundation for fueling mobile connectivity across the region. Ericsson MEA President, Mr. Fadi Pharaon shares his insights with Inside Telecom on […]

Revenue Intelligence Platforms Elevate Sales Teams’ Success According to Salesforce, simple tasks like data entry and paperwork once took up so many hours that sales teams only spent one third of their time actually making sales. But times are changing. By sprinkling a little artificial intelligence (AI) and automation into the mix, it’s possible to […]

One of the UAE’s telecom operators, du, supports the Emirates’ digital transformation journey with the telco’s leadership pursuit toward a more innovatively energized society. Inside Telecom sat with du’s Chief Commercial Officer (CCO), Mr. Karim Benkirane, to discuss the operator’s vision and impact in support of the Emirates’ digital transformation agenda to shape its new […]