No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal […]
Telecoms
Wireless and fixed-network equipment maker Nokia on Thursday reported third-quarter profit above analyst expectations on increasing sales of 5G technology and trimmed costs, but the company warned that the global shortage of semiconductors made the market outlook foggy and could hamper growth. The Espoo, Finland-based company reported net profit of 463 million euros ($537 million) […]
Chinese tech giant Huawei’s sales fell 32% from a year earlier in the first nine months of 2021 under U.S. sanctions and following the sale of its Honor smartphone brand, according to figures released Friday. Huawei Technologies Ltd.’s smartphone and other consumer-oriented businesses have been “significantly impacted” but sales to phone carriers and other commercial […]
Qatari telco, Ooredoo Group, released on Wednesday its 2021 third quarter (Q3) revenue report, marking a 3 percent increase in a fiscal year. The Qatari multinational telecom firm reported a rising revenue margin touching an estimate of $6 billion for the nine months ending in September, an augmentation referenced to increasing growth in the country’s […]
A major U.S. data-storage equipment provider violated U.S. export rules by continuing to sell hard-disk drives to Huawei Technologies Co. after the Commerce Department tightened export restrictions last year, a report by a group of Senate Republicans claimed. The report released by the Republican minority staff of the Senate Committee on Commerce, Science, and Transportation […]
AT&T announced on Tuesday the initiation of its plan to deploy the fifth generation of network with C-band spectrum, a factor that will reinforce the carrier’s total 5G coverage. Currently, the operator is offering two categorizations of the fifth generation: 5G Plus over high-band mmWave spectrum and regular 5G – which resembles 4G LTE. “AT&T […]
U.S. regulators are expelling a unit of China Telecom Ltd., one of the country’s three major state-owned carriers, from the American market as a national security threat amid rising tension with Beijing. China Telecom (Americas) Corp. is required to stop providing domestic interstate and international service in the United States within 60 days, under an […]
More than 70 percent of China’s 5G smartphones are driven by the country’s expanded network coverage and ampler models’ options, resulting in an 8.1 percent rise in sales for fifth-generation network devices. China, a country with a mindset focused on usurping the U.S. from its throne as the world’s largest economy, is impressively playing the […]
According to analysis by Digital Commerce 360, 81 percent of buyers used digital channels to make telecom-related purchases during COVID-19, and 36 percent plan to use digital channels more in 2021. However, the rise of digitalisation presents telecommunications with both opportunities and challenges. Telecommunications is an industry battling constant change. A lack of connectivity in […]
India’s government informed telecom operators that any potential spectrum auctions for telecom service providers (TSPs) are not required to submit a financial bank guarantee (FBG) to estimate annual spectrum installment. The Department of Telecommunications (DoT) announced it will shift the suitability terms for participation in the upcoming sale to facilitate the bidder’s financial capabilities. “For […]